The General Terms and Conditions of Sale were last updated on November 13, 2024.
Yliade (Micro-entreprise)
Siret : 88000821400012
Constance Amaudric
9 rue Paul Cézanne
83400 Hyères
FRANCE
contact@yliade-art.com
06 16 26 85 70
Right of Withdrawal:
In accordance with Articles L.221-18 and following of the Consumer Code, the customer has a period of 14 days from the receipt of their order to exercise their right of withdrawal without having to provide a reason or pay a penalty. To exercise this right, the customer must contact us via the Contact page, providing their order number and their intention to exercise the right of withdrawal.
Exceptions to the Right of Withdrawal:
In accordance with the law, the right of withdrawal cannot be exercised for goods that, by their nature, are liable to deteriorate or become damaged easily when returned. Due to the fragile nature of our posters, any return must be carefully packaged by the customer to prevent damage during transit. If the product arrives damaged, a deduction may be applied to the refund.
Return and Refund Policy:
In the event of exercising the right of withdrawal, the return shipping costs are the responsibility of the customer. The product must be returned in its original condition and with protective packaging equivalent to that used during the initial shipment. After receiving and verifying the condition of the poster, we will process the refund within 14 days, minus any damages that occurred to the product during the return.
As part of order management and customer relations, we collect and process certain personal data of customers (such as name, address, email, phone number, etc.). This data is strictly necessary for processing and shipping orders, handling complaints, and, where applicable, sending commercial information with the prior consent of the customer.
Use and Protection of Data
Les données personnelles collectées sont exclusivement destinées à Yliade et sont stockées de manière sécurisée. Nous mettons en œuvre les mesures techniques et organisationnelles adéquates pour garantir la confidentialité et la protection des données contre toute perte, accès non autorisé ou divulgation.
Customer Rights:
In accordance with the General Data Protection Regulation (GDPR) and French legislation, customers have rights regarding their personal data, including:
Right of Access: The customer may request access to the personal data we hold about them.
Right to Rectification: The customer may request the correction of inaccurate or incomplete personal information.
Right to Erasure: The customer may request the deletion of their personal data, within the limits set by the applicable regulations.
Right to Object and Restrict Processing: The customer may object to or restrict the processing of their data for legitimate reasons.
Right to Data Portability: The customer may request the transfer of their personal data to themselves or to another data controller, in a structured and commonly used format.
To exercise these rights, the customer can contact us via our Contact page or by email at the following address: yliade@laposte.net. We are committed to responding to these requests within a maximum of 30 days.
Durée de Conservation des Données:
Personal data is kept for the duration necessary to manage the customer relationship, in accordance with applicable legal provisions.
Limitation of Liability: Yliade takes all necessary measures to ensure the quality and safety of the packaging of its posters. However, our responsibility cannot be held for any delays, loss, or damage to products occurring during transportation, as these risks are transferred to the carrier once the items are handed over for shipment. In case of delivery issues (damaged posters, delays, loss), the customer must contact the carrier directly and file a claim within the time frame specified by the carrier.
Legal Warranty of Conformity and Warranty Against Hidden Defects:
Our Products Benefit from the Following Legal Warranties:
Legal Warranty of Conformity (Articles L.217-4 and following of the Consumer Code):
If a delivered poster presents a conformity defect (e.g., incorrect size or design) compared to the order, the customer may request a repair or replacement of the product, or, if that is not possible, a refund, within two years of receiving the poster.
Warranty Against Hidden Defects (Articles 1641 and following of the Civil Code):
In the event of a hidden defect that renders the poster unfit for its intended use (e.g., a manufacturing defect not visible at the time of delivery), the customer may request a full or partial refund within two years of discovering the defect.
For any request regarding these warranties, the customer must contact our customer service via the Contact page, providing proof of purchase and a detailed description of the issue. If the issue is validated, we will offer a solution in accordance with the applicable legislation.
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